National Pension Centre (NPC)
We deal with changes of circumstances and enquiries from most of the customers who have their pension paid direct into a bank, building society or Post Office card account.
Contact us
For changes of circumstances and enquiries
You can phone us from 8.00am to 8.00pm, Monday to Friday on 0845 30 13 011 (local phone rates apply).
Or if you have hearing or speech difficulties, call textphone 0845 30 13 012.
Our phone lines tend to be quieter in the afternoon and at the end of the week, so you may prefer to call then.
Our typetalk number is 18001 0845 30 13 011.
You can fax us on 0191 2182 087.
You can also contact us by post at this address:
National Pension Centre
Tyneview Park
Whitley Road
Benton
Newcastle-upon-Tyne
NE98 1BA
Achievements
National Pension Centre achieved recognition as having met the standard for Charter Mark in April 2006, and retained accredited status in January 2007
In November 2005 National Pension Centre received accreditation to the RNID ‘Louder than Words’ charter, and were re-accredited in November 2006.
Customer service standards
Find out more about National Pension Centre customer service standards and customer feedback